The three Cs

Communion exists to get to the common ground by closely examining the spaces and ideas that unite people, brands and teams - while considering the factors that drive us apart.

Our work focuses on three key areas:

COMMUNITY

We believe that community is fundamental and plays a central role in life, society, and humankind. In today’s climate, our work communities are vital for our well-being. Whether we are professional teams, customers, or superfans sharing experiences, these communities truly matter. We help communities explore, understand, and strengthen themselves.

CONNECTION

Communities exist through relationships - the sense of closeness and belonging we as humans experience. We strive to understand and leverage the tangible bonds within communities and identify threats to those bonds.

CONFLICT

Disconnection results from breakdowns in connections, and conflict is at the heart of any disconnection. Conflict is an almost constant state but one we rarely acknowledge. We aim to help communities delve into, understand and move through the conflicts that block connection.

How we work

We work on both sides of the brand experience:

With marketers to drive better consumer connections. And with organisational developers who shape the teams that build the brands

Our toolkit comprises:

Relational intelligence and innovation methodologies

UX and Civic Design

Design Thinking

Co-creation

Insight

Community Engagement practices

We also utilize the Enneagram as a personality mapping and problem-solving system. We bring a customized combination of these tools and collaborative partners to every client.

Whether it’s internal challenges such as team turnover, post-COVID disconnection, initiatives to improve company culture, or external challenges like customer engagement, volume, or diversity, we have your back.

Some challenges we’ve partnered with clients to solve

number one

HELPING A GROUP OF LEADERS FIND THEIR STRENGTH

A 40-year-old business with a heritage of success and plans for an ambitious future had a leadership team struggling with lack of purpose, waning motivation and team churn. By helping them to connect and reset, we developed new practices and behaviours to increase communication, productivity and staff satisfaction.

number two

CUTTING THROUGH THE CHAOS
‍

A highly successful creative business was approaching a significant anniversary and seeking to reposition itself with pride and power. Six months into the process, all parties felt lost regarding the brand story, company position, and value set. Motivation from both sides was stagnating while time was running out. Our intervention involved stakeholder interviews, a competitive audit and brand visioning session, setting the brand back on track with a new approach and revised communications platform – in less than a month.

number three

MAKING SENSE OF BEHAVIOURS THAT DON’T MAKE SENSE

‘Why doesn’t sustainable thinking stretch beyond the kitchen in most homes?’ For a business seeking to connect with consumers by helping them make smarter choices at home, overcoming this domestic conflict involved uncovering the clues, opportunities and ideas to help people make better, more consistent decisions.

number four

REIMAGINING A BRAND FACED WITH A NEW WORLD

In pandemic conditions, a high-end brand built via exclusive in-store and hands-on experiences suddenly moved to online-only retail and zero in-person engagement. We helped develop an approach where could it connect with its loyal audience and build new relationships in this wildly different world, while staying true to its core values.

number five

FINDINGS STRENGTH IN NEW RELATIONSHIPS

A fast-growing creative business was expanding and growing its leadership team. Finding the right people was just the first step. As important was enabling both new and old members to understand their strengths and challenges, work at their best collectively, and strive to make conflict constructive.

Our team

a black and white portrait of tuula rea

TUULA REA

Tuula is a strategist, experience designer, and coach passionate about creating interactions that foster empathy and growth. With 20 years of experience in London, UK, she has worked with various international clients in the media, hospitality, health, and wellness industries. Her clients include McDonald’s, L’Oréal, WPP, and Omnicom Ltd. Tuula has helped these communities evolve their brand presence and customer relationships. She holds a certification in performance coaching from Staffordshire University and is a certified Enneagram Typing Practitioner. Driving change and supporting those who aspire to do so are integral to Tuula’s DNA.

a black and white portrait of chris rea

CHRIS REA

Chris is a strategist, researcher, and facilitator who believes the best solutions come from collective input and experience. He initially enjoyed 20 years of experience in strategic roles globally, in advertising in Australia and Asia, before settling in London and focusing primarily on innovation and insight. Some of his clients include Government, P&G, Aviva Insurance, and Diageo. Chris enjoys bringing diverse people and perspectives together to challenge and inspire one another. His interests include civic design, service and product development, and building teams and culture.

WIDER TEAM

We collaborate with a global community of facilitators, moderators, coaches, designers, and interdisciplinary experts to bring the right solutions to the table.

Are you ready to connect?

Organisational Design & Development

Brand Strategy & Experience

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